PT. Alpha Global Nusantara (AGN), based in Jakarta, Indonesia, respects your privacy. This policy explains how information may be handled when you use our website or contact us.
Information you provide
When you submit an enquiry, we receive the details you choose to provide, such as your name, email address, telephone number, organisation, area of interest and message. Please do not send medical records, identity documents, passwords or payment details through the general enquiry form.
How information is used
We use enquiry information to respond, understand your requirements, communicate with you and coordinate requested products, services or partnerships. Website systems may also process technical information, such as IP addresses, browser details and access logs, for operation and security.
Cookies and website services
WordPress and enabled services may use cookies to support website operation, security and preferences. Where enabled, analytics, translation tools and embedded content may process information through their providers. You can manage cookies using your browser settings and the website’s cookie controls where available. Disabling cookies may affect some features.
Service providers and external links
Relevant information may be shared with providers involved in responding to or coordinating your request, and with providers supporting hosting, email and website operations. Depending on the requested service, information may be processed in other countries. External websites and services, including WhatsApp, have their own privacy policies.
Retention and protection
Information is retained for handling enquiries, administering agreed services and meeting applicable obligations. We aim to protect personal information using reasonable technical and organisational measures. No internet transmission or storage system can be guaranteed completely secure.
Your privacy requests
You may contact us to ask about the personal information you provided, request a correction or deletion, or withdraw consent where applicable. Requests are considered subject to identity verification and applicable requirements.
Contact and updates
For privacy questions, contact contact@alphaglobalnusantara.com. We may update this policy as the website or services change. The current version will be available on this page.