Company: PT. Alpha Global Nusantara (AGN)
Last updated: 2 October 2026
These terms explain AGN’s role and the booking, cancellation and refund conditions for tourism arrangements facilitated through AGN. Please read them together with your written package details and the relevant service provider’s conditions before confirming a booking. Nothing in these terms excludes rights or responsibilities that cannot be excluded under applicable law.
1. AGN’s role
AGN acts as an intermediary and service facilitator connecting customers with independent tourism and travel service providers. Depending on the package, these may include hotels, resorts, airlines, transportation companies, tour operators, local guides, activity providers, travel agencies and other tourism-related providers.
AGN does not directly operate or provide the underlying services unless expressly stated otherwise. Its role is to facilitate booking, communication, coordination and agreed payment arrangements with the relevant providers.
2. Booking confirmation
A booking is confirmed only when all of the following have occurred:
- You have selected and accepted the package and applicable terms.
- The required payment has been received.
- AGN has confirmed the booking with the relevant service provider and communicated confirmation to you.
After confirmation, AGN may immediately commit or transfer your funds to providers to secure the services. Your written booking details should identify the package, inclusions, exclusions, price, payment schedule and applicable provider conditions.
3. Cancellation by the customer and refunds
Confirmed bookings are generally non-cancellable and non-refundable, subject to applicable law and the provider conditions communicated before confirmation. Funds may already have been committed, transferred or paid to providers, and AGN may be unable to recover them when you cancel.
An exception may apply where applicable law requires a refund, or where a provider gives AGN a refund or credit that can be passed on to you. Any available refund or credit will follow its applicable conditions. AGN does not guarantee provider approval or recovery of funds. A credit is subject to the provider’s validity period and usage conditions.
Contact AGN promptly if you need to cancel. AGN will communicate with the provider and explain any available options; submitting a request does not itself establish a refund entitlement.
4. Changes to confirmed bookings
Changes to travel dates, accommodation, transportation, activities or other package components depend on availability and the relevant provider’s terms. Additional charges may apply. AGN does not guarantee that a requested change will be possible. Any proposed change and related charges will be communicated for your agreement before proceeding.
5. No-show and unused services
If you fail to arrive, miss transportation, fail to check in or otherwise do not use a confirmed service or package, it will generally remain non-refundable. Exceptions depend on applicable law and the provider’s cancellation or refund policy.
6. Independent service provider conditions
Independent providers deliver the actual tourism services and may set their own operating conditions, booking conditions, cancellation and refund policies, schedules, safety requirements and service limitations. You must comply with the applicable requirements communicated for your booking.
7. Third-party services
AGN facilitates access to third-party services but does not independently guarantee availability, uninterrupted service, transportation schedules, accommodation standards, third-party service quality, particular activities, provider performance or a particular travel experience.
Where appropriate, AGN may help you communicate service-related concerns to the relevant provider. This does not exclude AGN’s own obligations or any responsibility imposed by applicable law.
8. Travel insurance
Where available, AGN may offer an option to obtain travel insurance from an independent insurer. Insurance is optional unless required for a destination, visa or particular service.
- The premium is additional to the package price and is paid by the customer.
- The relevant insurer issues the policy.
- Coverage depends on the insurer’s policy terms, exclusions, limitations and claim requirements.
- AGN does not guarantee acceptance or payment of a claim.
Read the policy carefully before purchasing insurance. Any insurance option offered and your decision should be recorded separately in the booking arrangements.
9. Circumstances beyond reasonable control
To the extent permitted by applicable law, AGN is not responsible for delays, cancellations or interruptions caused by circumstances beyond its reasonable control. These may include natural disasters, severe weather, war, civil unrest, government restrictions, border closures, strikes, transportation disruptions, epidemics, pandemics and other force majeure events.
Any refund, credit or alternative arrangement arising from such events depends on applicable law and the relevant provider’s policy. AGN may assist with communication and coordination of available options.
10. Customer acceptance
Before confirmation, you should read and accept these terms and the conditions supplied for your booking. Your booking acceptance should acknowledge that:
- AGN acts as an intermediary and facilitator.
- Confirmed bookings are generally non-cancellable and non-refundable, subject to applicable law and the communicated provider conditions.
- AGN may commit funds to providers following confirmation.
- Changes depend on availability and may involve additional charges.
- Any insurance option actually offered is separate from the package price.
Booking-specific acceptance, including your name, booking reference, date and signature or electronic acceptance, is recorded separately. Reading this page alone does not confirm a booking.
Contact AGN
For booking, change, cancellation or refund enquiries, include your booking reference and contact contact@alphaglobalnusantara.com.